"Focusing on the customer and developing a digital and uniform customer interface using agile teams is a flagship project at Westnetz. With the help of consistency's extensive expertise in the application of agile methods and the introduction of Scrum, it was possible to lay the foundation for a far-reaching, digital and agile transformation within Westnetz's system management."
"For me, agile working methods are the future of our working world. Employees are leaving traditional structures and orienting themselves towards the agile values of commitment, openness, focus, courage and respect. This allows them to actively shape their work and consciously take on responsibility."
The energy transition presents various challenges for companies in the energy industry. Increasing competitive pressure in the market demands a stronger customer focus. Westnetz GmbH rose to the occasion and launched a digitalisation project using the agile Scrum framework.
Westnetz GmbH, one of the largest distribution network operators in Germany, set itself the goal of creating a standardised customer interface (eKuSS). The project focused on cross-divisional processing of service processes and a uniform external image. The central goals were stronger customer orientation, a high degree of automation, and the digitalisation of input channels
The iterative approach based on the Scrum framework enabled continuous customer feedback and promoted close integration between IT development and the specialist department. Four scrum teams were established, focusing on a new website, a new service portal, a document recognition tool and the introduction of the Microsoft Dynamics CRM system (Customer Relationship Management Tool). consistency supported the teams in the role of Scrum Master. In particular, this role involved coaching and supporting the Scrum teams in translating the theoretical approach into practice. Furthermore, cross-team coordination and communication was established through scaling approaches.
The implementation of a future-oriented project using the Scrum framework has prompted a rethinking within the organisation. The employees were actively involved in co-designing the introduced systems through independent planning and execution of tasks, which were highly valued within the company.
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Our core competency lies in the combination of agile methods and stable solutions for challenging management, organisational and transformation tasks. With this experience-based advantage and our very special cohesion, we achieve effective results and sustainable changes.